REPLACEMENT PARTS

All replacement parts sold by M-Tech are covered by a lifetime warranty against manufacturing defects. This warranty does not cover accidental damage, improper installation, misuse, liquid damage, or normal wear and tear.

BATTERIES

All replacement batteries include a 1-year warranty covering manufacturing defects. Physical damage, swelling due to misuse, or improper installation are not covered.

TOOLS & REPAIR EQUIPMENT

Tools, machines, and repair supplies are covered by a 30-day warranty unless otherwise specified. The warranty applies only to manufacturing defects.

ACCESSORIES

Defective accessories may be returned within 30 days of delivery in original packaging. Accessories ordered in error or no longer needed may be returned within 15 days if unused and resalable. Returns outside these timeframes are not eligible for credit.

PRE-OWNED & REFURBISHED DEVICES

All pre-owned devices sold by M-Tech include a 60-day warranty covering functional defects only. This warranty does not cover physical or internal damage, including cracks, bends, liquid damage, misuse, or unauthorized repairs.

All returned devices must be unlocked, free of personal data, and without any iCloud, Google, or other account locks. Devices returned with active locks will be automatically rejected. M-Tech guarantees the validity of the IMEI and provides carrier-related support for the lifetime of the device.

RMA & STORE CREDIT

Approved returns are issued as store credit based on the lower of purchase price or current selling price.

RMA PREPAID LABEL

Prepaid return labels are provided only for defective items approved under warranty. Accounts with at least $1,500 in replacement parts purchases in the last 30 days may receive one free label per month. International shipments are excluded.

RMA IDENTIFICATION

All returns must include proper identification and RMA details. Unidentified returns may experience delays or rejection.

POLICY ABUSE

Accounts exceeding 25% RMA value over 90 days may be reviewed and restricted.